Computer Support Blocks
A support block plan works just like an ad-hoc (pay as you go) plan, except that blocks of time are purchase upfront for a substantial discount
over the standard hourly rate:
|10-hour Support Block
|25-hour Support Block
* - savings over pay-as-you-go rate of $125.00 / hour
There is a 1 hour minimum for any emergency services performed remotely and a
2 hour minimum for all on-site services (3 hours for New York City and Long Island).
Our response time to most major problems is usually less than one business day;
however, large regional events (storms, power outages, etc.) can cause backlogs.
We prioritize all calls based on the severity of the problem, so that a problem
affecting a number of users will always take priority over a single workstation issue.
We do charge travel time under the following circumstances:
(1) support calls less than 4 hours in length - we charge round trip travel time;
(2) support calls of 4 hours or more, but less than 8 hours - we charge one-way travel time;
(3) for support calls lasting 8 hours or more - travel is free.
We charge actual travel time and try to coordinate non-critical calls with other customers.
If we are in your area for a full day of support calls,
then travel is not charged.